Automakers with the highest customer satisfaction rankings

Good news for Honda, really bad news for Chrysler

The American Customer Complete satisfaction Index reports that total contentment ratings for car manufacturers remained consistent in between 2020 and also 2021. That’s excellent information, but a check out the past five years recommends that customer fulfillment in brand-new cars isn’t as high as it once was. Back in 2017, the average score was 82 on a 100-point scale; for 2021 the typical sits at 78.

Allow’s reach the numbers, broken out by mainstream brands and also high-end brand names:

American Client Contentment Index: Mass-market nameplates
Honda (82 )
Subaru (81 )
Ram (80 )
Hyundai (79 )
Mazda (79 )
Toyota (79 )
Dodge (78 )
Ford (78 )
GMC (78 )
Nissan (78 )
Buick (77 )
Kia (77 )
Volkswagen (77 )
Chevrolet (76 )
Jeep (76 )
Mitsubishi (71 )
Chrysler (70 )
American Consumer Complete Satisfaction Index: High-end nameplates
BMW (81 )
Lexus (81 )
Audi (80 )
Tesla (80 )
Mercedes-Benz (78 )
Cadillac (77 )
Volvo (77 )
Acura (76 )
Lincoln (76 )
Infiniti (75 )
With an overall rating of 82 (up 4% over last year), Honda leads all car manufacturers no matter what sector they complete in. Subaru, BMW (up 4%) and Lexus (down 1%) all linked with a score of 81, followed by Ram (which had the highest possible rating in 2015), Audi and Tesla at 80. The lowest rating of all came from the Chrysler brand name right down at 70 (down 4%) and also simply below Mitsubishi’s rating of 71 (down a tragic 8% compared to in 2015). On the high-end front, Infiniti’s score of 75 is just listed below the 76s of Acura and Lincoln.

” Over the last couple of years, luxury car manufacturers’ contentment lead over mass-market manufacturers has actually been gradually wearing down. That space is now virtually missing,” David VanAmburg, handling supervisor at ACSI, said in a statement. “In terms of design factors and also amazing factor, high-end vehicles may still have the edge, yet if you get rid of all the bells and also whistles, the two are a lot more similar than not.”

Not surprisingly, vehicle proprietors that got a recall notification in 2021 reported a reduced complete satisfaction rating (76) than those who went recall free (80 ). European brand names had the highest possible ordinary scores at 79, complied with by Japanese and also Korean brand names at 78 and also American brand names at 77.

Damaging the numbers down even more, mass-market-brand owners gave the highest ratings in classifications like Safety, Reliability, Driving Performance, Exterior, Comfort as well as Interior while scoring the Service warranty, Gas mileage and Innovation classifications badly. On the deluxe side, owners were most pleased with Comfort, Interior, Safety And Security Driving Efficiency and Exterior. The group that racked up the worst was Gas Mileage.

The ACSI ratings were determined based upon meetings with 4,888 clients that were picked randomly.